Account Manager
Job Title: Account Manager
Department: Delivery – UK Market
Band: Skilled Delivery
Location: Milton Keynes
Reports to: Head of Delivery
About the Role
As a Account Manager at Foundation Personnel, you will play a key role in managing and developing client relationships while ensuring outstanding delivery across your accounts. This role balances commercial awareness with high-quality service delivery, ensuring clients receive a consistent, responsive and reliable recruitment experience.
You’ll own day-to-day client communication, develop a strong understanding of project pipelines and workforce requirements, and ensure information flows smoothly between clients, candidates and internal teams. At Band 2, the role requires increasing independence, strong judgement and confidence in managing accounts and delivering results.
This is a fast-paced, hands-on role suited to someone who enjoys ownership, problem-solving and building long-term partnerships.
A Day in the Life
No two days will be the same. You may be managing incoming vacancies, coordinating with Candidate Consultants, speaking with clients about upcoming requirements or troubleshooting live delivery challenges. You’ll track performance across accounts, ensure accurate system updates and support commercial conversations around rates, extensions and growth opportunities.
You’ll work closely with Delivery, Payroll, and Business Development teams, acting as the central point of contact to keep accounts running smoothly and efficiently.
Key Responsibilities
- Build and maintain strong, long-term client relationships
- Manage day-to-day communication across assigned accounts
- Understand client project pipelines and workforce requirements
- Coordinate vacancies and ensure high-quality, timely delivery
- Monitor delivery performance and resolve issues proactively
- Identify opportunities to grow spend across existing accounts
- Support rate discussions, extensions and agreed commercial terms
- Ensure all activity is accurately recorded in Bullhorn
- Maintain high standards of compliance, data quality and reporting
- Prepare weekly reports for internal stakeholders
- Work closely with internal teams to ensure smooth onboarding and pay processes
- Identify process improvements that enhance efficiency and client experience
- Act as the client’s voice internally to improve service quality.
- Attend client’s meetings as and when required.
What You’ll Be Great At
- Building strong, trusted relationships with clients through clear, proactive communication
- Managing multiple priorities in a fast-paced delivery environment
- Understanding client requirements, project pipelines and workforce needs
- Coordinating vacancies and working closely with delivery teams to achieve results
- Spotting issues early and resolving them calmly and professionally
- Keeping systems, records and reporting accurate and up to date
- Balancing commercial awareness with a high standard of service delivery
- Taking ownership of accounts and seeing tasks through to completion
- Identifying small improvements that enhance efficiency and client experience
- Representing Foundation Personnel’s TRUE values in everything you do
Why Foundation Personnel?
Foundation Personnel is a specialist recruitment partner delivering skilled talent across Heavy Civils, Piling & Geotechnical, Tunnelling and Lifting sectors globally. Based in Milton Keynes, we operate with pace, clarity and commercial focus — and we’re growing quickly.
Our culture is built on our TRUE values: Team Aware, Reliable, Up For It and Entrepreneurial. We support each other, work collaboratively and celebrate success as a team.
You’ll join a modern office environment with strong leadership support, freedom to develop the marketing function, and a chance to make a meaningful impact as we scale.
Skills & Experience
Essential:
- Experience in recruitment, account management or client services
- Strong communication and relationship-building skills
- Highly organised with excellent attention to detail
- Ability to manage a fast-paced workload independently
- Confident using CRM systems
- Proactive, solutions-focused mindset
Desirable:
- Experience within construction, civils or technical sectors
- Exposure to high-volume contingent labour accounts
- Knowledge of UK compliance processes
What We Offer
- Competitive salary and performance-related bonuses
- Comprehensive training and development programme
- Supportive, collaborative team environment
- 30 Work from Home days
- Private healthcare (following successful probation)
- Modern office environment with team-based incentives
